The purpose of this document is to explain how Vip limousine Service (hereinafter also Blacklux“) collects, processes and protects the personal data you provide when you communicate with us through any means, including but not limited to Blacklux‘s online flight request form, chat, telephone, email and text messages. This information is required by the General Data Protection Regulation (Article 13; Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).

Please note that , hereinafter referred to as Blacklux does not make any automated decisions.

 Identity and contact details of the data controller

The data controller is Vip Limousine service gmbh, with registered office in Amselweg 8, 8600 Dubendorf, Switzerland.

For any questions regarding data protection, please contact the following email address info@blackluxt.com .

Purpose and legal basis of the processing

Blacklux collects personal data for the following purposes:

A. To provide our services to you
This is the main reason why we need to collect personal data. We need information about you to respond to flight requests (made via our online form, telephone or chat), make flight offers, draw up and conclude aircraft rental service contracts, send invoices, arrange and track flights.

In this respect, the collection of personal data is a contractual requirement, not a statutory one. It is a condition of entering into any contract with Blacklux. If you do not provide the requested data, this may lead to the impossibility of concluding a contract and Blacklux will not be able to provide the requested services.

For this purpose, the legitimate basis for collecting personal data is the need to process such personal data in order to enter into a contract with us.

B. To improve your customer experience
We process your personal data to improve our services. This includes tailoring our services to your needs and preferences, facilitating the use of our website by analysing the browsing history of its users and sending promotional content by post, email or online advertising.

If you have requested to use or have used our services and have provided personal data to Blacklux in this context, we may use your contact details to send you marketing emails about similar services, unless you have opted out of receiving them. You can opt out at any time by clicking “unsubscribe” in promotional emails or by contacting us at the address above.

For this purpose, the legal basis for collecting personal data is Blacklux’s legitimate interests in improving its services.

C. To comply with the law
In some cases, we are legally required to collect some personal data. This occurs when banks carry out anti-fraud checks or in the event of a formal request from a government body.

For this purpose, the legal basis for collecting personal data is compliance with a legal obligation.

Type of information collected

The personal data collected includes:

Contact details, such as first and last name, telephone number, email address and physical address;
Personal details, such as family members, personal preferences, pets;
Travel information, such as passport details, flight and catering preference, departure point, destination and timing of your flights;
Bank details, when a credit card is used to book or pay for our services;
Usage data, which includes information history about your use of Blacklux services and website.

Recipients of personal data

The data collected is processed by Blacklux employees. The number of employees who have access to your data is limited to those whose contribution is necessary for the intended activity.

In addition, in the circumstances listed below, we share your personal data with the following persons:

When an aircraft rental service contract is concluded with you: persons whose intervention is necessary to perform the contract (for example, operators, airport terminal staff…);
When we need to store your data: cloud storage providers;
When we communicate with you by email: email service providers;
When you use our website: analytics tools and website IT developers;
When you pay, when we are asked to provide information against fraud: banks;
When you book or pay with a credit card: payment interface provider and payment service providers;
When you use our chat: chat service provider.

Transfer of personal data to a third country

Depending on the service requested, your personal data may be transferred to a country outside the EU (third country). This may occur if you wish to travel to or from a third country account, if you are located in a third country account at the time of the data transfer to or from Blacklux, or if the chosen operator is based in a third country.

In all the situations indicated above, the transfer is based on the necessity of processing personal data in order to enter into a contract with you.

Period of retention of personal data

Personal data is retained for as long as necessary to achieve the purposes set out above. This means that data will generally be retained for as long as necessary to perform the contract and for any future contracts with Blackluxt. Some personal data will be retained longer to allow us to comply with legal obligations, such as tax obligations.

Confidentiality and security measures

The information is stored securely and systematically to ensure that no one outside of Blacklux can access it.

Every new employee receives data protection training to know how to handle our customers’ personal data.

Your rights

Under the General Data Protection Regulation, you have the following rights:

a. Right to request access to your personal data
(Article 15 of the Regulation)
This right enables you to ask Blacklux if you want to know and see what personal data we hold about you.

b. Right to request rectification of your personal data
(Article 16 of the Regulation)
If some of the personal data we hold about you is incorrect, you can ask Blacklux to rectify it.

c. Right to request erasure of your personal data, also known as the “right to be forgotten”
(Article 17 of the Regulation)
This right enables you to ask us to delete your personal data in certain circumstances, for example where the personal data is no longer necessary in relation to the purposes for which it was collected, where the processing is based on consent and you withdraw your consent, or where your personal data has been unlawfully processed.

d. Right to restrict processing of personal data
(art. 18 of the Regulation)
You can ask Blacklux to restrict the processing of your personal data in specific circumstances. This is the case when you exercise the right to rectification: you can ask for the restriction of processing while we verify the accuracy of the data in question. You can also exercise this right when the processing is unlawful, instead of asking for erasure (see right number 3 above). The restriction of processing can also be requested when we no longer need the personal data for processing, but you require it to assert legal rights.

e. Right to object to processing of personal data
(art. 21 of the Regulation)
When your data is used to improve our services or for direct marketing, you can object to the processing. Regarding promotional emails, you can choose not to receive them by clicking “unsubscribe” in the emails or by contacting us at the address indicated below.

f. Right to data portability
(art. 20 of the Regulation)
This right allows you to receive the personal data concerning you, which you have provided to Blacklux, in an easily readable format and transmit those data to another data controller.

g. Right to lodge a complaint with a supervisory authority
This right allows you to lodge a complaint with the competent supervisory authority of the Member State concerned.

If you wish to exercise any of the rights (a)-(g) listed above, or if you have any questions about data protection, please send your request to the following email address: info@blackluxt.com.

Dubendorf, March 21, 2025